What You Should Know Before Hiring Our Property Managers

Check Out The Frequently Asked Questions

If you own a property, you might have thought about employing a property management company to look after it. However, there are many things you should know before you proceed with the hiring. There might also be some questions that you want to ask our professionals. To help you make the decision, we have addressed some common, frequently asked questions of property owners on this page. Go through them and see why you might need our help!

Contact us

Property Management FAQ

Why should I consider hiring a strata management company?

As licensed professionals specializing in the Strata Property Act and all of the other legislation surrounding strata management, a strata management company can offer many services to help the Strata Council. These can include the following:

  • Attending strata council meetings.

  • Preparing meeting agendas.

  • Preparing minutes of all meetings, including council and general meetings, and distributing to owners.

  • Preparing annual budgets and financial statements.

  • Collecting strata fees and other funds owed to the strata corporation.

  • Paying strata corporation bills.

  • Securing adequate insurance for the strata.

  • Keeping and permitting access to strata records.

  • Preparing documents, such as Form B’s and F’s, for unit sales and re-financing.

  • Entering into contracts and arranging services for the strata.

  • Providing emergency contact and services.

Why should I consider hiring a rental management company?

As licensed professionals specializing in the Residential Tenancy Act and all of the other legislation surrounding rental management, a rental management company has the knowledge and expertise to ensure that your property receives maximum rental income with minimum expense, saving you both time and energy. Their services may include:

  • Rent collection.

  • Cash flow management, including financial statements.

  • Repair/maintenance coordination and payment.

  • Making payment of property tax, maintenance, condo fees, and other fees.

  • Keeping communication with tenants and resolving disputes.

  • On-call services for tenants.

  • Providing reports before and after each tenant vacates a property.

  • Advertising property for rent.

  • Screening prospective tenants, including credit checks.

  • Setting appropriate market rents.

  • Annual rent increases.

Do you manage furnished rentals?

No, we do not. However, we are happy to refer you to someone who does.

Do you manage short term rental accommodation such as Airbnb?

No, we do not. However, we are happy to refer you to someone who does.

Why hire Complete Residential Property Management Ltd.?

As licensed professionals with a combined experience of over 50 years of property management experience, we are confident that we can meet your needs. 


We specialize in residential property management. Although we are licensed for every other aspect of real estate sales and leasing, we choose to concentrate on residential properties, strata, and rentals to keep our scope defined. That being said, we can also take on mixed-use properties with the bulk of the property being residential occupancy.

We are a small management company that focuses on the personal touch and quick turnaround time. The size of our company allows us to offer first-rate, personalized attention to our clients but still demand preferred rates from our vendors to minimize costs to our clients.

What methods of payment do you offer?

Cash, cheque, interact, e-transfer, and pre-authorized debit for strata clients.

What Our Valued Clients Say

Extremely Helpful, Very Respectful, & Professional

"It is not often that we praise our colleagues from within the industry. So, we thought we should change that and share with all that the staff of Complete Residential was extremely helpful, very respectful, and professional when we needed their help. Kudos to Wendy, Jamie, and Anna! Thank you so much!"

Z. Siskin

What Our Valued Clients Say

Easy To Find, Good Service

"Easy to find, good service, but the parking is so-so."

G. Burgoyne

What Our Valued Clients Say

Great Attitude, Very Timely, & On Top Of Correspondence

"Jamie at Complete Residential is second to none in how she handles business. She is very timely, on top of correspondence, and is very clear and helpful if an issue ever arises. Not to mention, her upbeat personality makes her a treat to work with. Thanks!"

L. Mangotich

What Our Valued Clients Say

Totally Satisfied

"The results of those interviews, when comparing on cost, services provided and references lead to a clear decision to go with Complete Residential Property Management Ltd. It’s an understatement to say we have been extremely satisfied with our decision and the clarity, knowledge and sheer ‘get er’ done approach that Dennie and her team at Complete bring to the table"

Carolyn Manor Strata Council

Call icon

Still Confused?

If there are any other questions, feel free to give us a call.

Talk To A Team Member

Contact Information

 250-370-7093

 109-2302 Millstream Rd, 

Victoria, BC, V9B 6H2

 250-370-1127

Hours of Operation

Mon - Fri:-  9:00 AM - 5:00 PM

24 hour Emergency Service Available

Created by

Legal notice